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1/5
"Pool Supply World doesn’t honor their stated warranty! I purchased a salt cell t-15 with a (3) year warranty on Ebay from Pool Supply. After 2 years the cell stopped reading salt levels properly. I contacted Pool Supply and they informed me that the warranty was handled by CompuPool. I contacted CompuPool and they sent me a list of items they needed including pictures and printed water analysis from a Pool Store verifying that my pool had the proper salt levels and that the cell was not reading properly. After providing the requested information to CompuPool I received an email stating I was approved for a warranty replacement. After 2 weeks of no communication I contacted CompuPool, CompuPool informed me that the unit was on backorder and at this time there is “NO” eta. I responded to their email asking to confirm that what they are saying is I could be waiting for a day, month or a year for a replacement. They promptly responded with they have “NO ETA”. Since I paid Pool Supply for the item I sent them an email asking for assistance or a refund. The only response I received is “Unfortunately manufactures including CompuPool handle their own warranties” Buyer Beware!!"

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