- STORE REVIEWS
- PRODUCT REVIEWS
2002-04-01
1/5
"The purchasing went fine, they were glad to take my money. The delivery is the problem, as well as their customer service.
i sent a message asking for the tracking numbers from them, i recieved very terse responses.
the first one made no sense, the second one did, but on friday, the UPS person just passed right by.
after another few e-mails i finally recieve a message telling me it was shipped today, 10 days after the order rather than the 4 days it says on the website.
will not buy from them ever, want to squish them like bug and pretend they never existed.
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addendum, finally recived the product. Now they're e-mailing me telling me to modify my rating of them.
fine, they still suck, they haven't heard of not using the caps lock key. still never buying from them again."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Overall web site
Web site reliability
Web site being easy to use
Speed of web site
