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2023-05-15
5/5
Great service
"Extremely helpful service when I had questions. Also, the info over the web and the ease of ordering is top notich."
2019-03-20
1/5
As bad as it gets...
"I am a CPA. I bought a T580 to replace my 2012 Lenovo T430s. I was worried that my old computer would break down in the middle of tax season and I just could not have that happen. The first month I had my T580, all was great. It was beautiful the first two months. Then while at a client's office it went into hibernation mode and never came out. I called Tech Support on 3/6/19 case #407Y7FR and they told me to ship off my computer to their Depot. I told them no way. I had to have it. I went to my local tech and he did a reset of the machine (small hole on bottom) for $300 and the machine worked fine. Over the next week, I had to reset two more times. Then things just started happening. Finally, the Lenovo went dark on 3/13. I put in a case number and had to upgrade my warranty for $20 to get an onsite tech. He shows up in 2 days and installs a different motherboard and all is well. Then on 3/15 I get a blue screen. I contact Lenovo again and schedule the same tech to return. He showed up today 3/20. The tech puts in a different motherboard and turns computer on. Blue screen. He looks at me and tells me that is all he can do. Then he leaves. What kind of piece of junk have I just purchased. I call tech support for the 4th time and they are now sending me a box to ship my computer off to the Depot. The same offer made two weeks prior. I am beyond furious so I call customer support. I inform them of the four different case numbers, two tech visits and my lack of use of a machine for nearly 2 weeks. They say nothing. They encourage me to contact tech support. I tell them to send me a new one. They say they cannot do that after 30 days. So Lenovo stands behind their product for a whopping 30 days. And when they don't replace within 30 days they send a tech out to your office and tells you "...that is as far as I can take it...." This is the additional warranty that I paid for? It is a shame the JunkPad's have fallen from the glory they once were. Piece of crap product. Piece of crap tech support. Piece of crap customer support. I am heading out tonight to go buy another laptop. If I do get my T580 replaced or fixed, it will serve as my reminder to never buy from Lenovo again. I will also be writing a letter to the AICPA who endorses Lenovo and tell them what a piece of crap the Chinese company has become and to remove any and all endorsements and go back to Dell."
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