- STORE REVIEWS
- PRODUCT REVIEWS
2006-04-06
5/5
"I have been extremely impressed with Kraft Music. They are very professional, have competitive prices, fast shipping, worked with me to get the items I needed and within my budget, and they are just very pleasant people to deal with in general. I have no complaints whatsoever - I just want them to keep doing what they're doing. I am thoroughly enjoying my new piano and it has exceeded my expectations as well. I look forward to doing business with Kraft in the future for all of my music needs."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
