- STORE REVIEWS
- PRODUCT REVIEWS
2021-09-07
1/5
Terrible customer service
"I would give 0 stars if I could. My experience with Doheny's has been nothing short of a disaster. I ordered a new pool liner with 25 year warranty from Doheny's in July. I installed the liner, filled the pool, and was excited to have my pool up and running for the summer. The pool was used once upon filling and then two weeks later with no additional use, the pool began to lose water. I currently have approximately only 3-6 inches of water in the pool that is full of algae. I have called Doheny's and they have said it is not their problem and that I have to take it up with the manufacturer while at the same time I have the manufacturer who says they won't do anything. Doheny's has been difficult to work with and has offered me little in return saying there is nothing they can do since they're just selling the product. They have, however, said that I could buy a new liner from them, of course. If I were to use Doheny's same logic on refunds/exchanges and apply it to retailers like Target, Amazon, Walmart, Home Depot, ****'s or any other retailer, none of them would ever take anything back or offer refunds/exchanges because they are selling someone else's product. Bottom line is that I spent several hundreds of dollars to purchase an items that is supposed to last for YEARS. My liner lasted less than a month and now they want me to purchase a new liner from them rather than offering to make it right with me. Please avoid Doheny's at all costs."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
Least Favorite Stores
29 reviews
