"Made order on 11/22/14. Got standard shipping free, took awhile to get package. Received someone else's order. Called to get corrected, they were fairly nice about it without an apology. They did upgrade shipping a little to get my correct order to me. I received the correct order finally like two weeks later ( adding to the time of the original order). Sent back a pair of jeans the same day I recieved my late package. Just got a refund check in the mail on 12/27. So much for NO BULL GUARANTEE! The whole dealing with DTC was exhausting. AVOID THIS COMPANY. First and last order....."