"Just incompetence...
I placed and order on December 14 and follow up with 4 phone calls to make sure the order would be delivered on-time.
Every time they would assure me that the warehouse guys where working hard and had not been able to enter the tracking number.
All a lie!!! By December 23 5pm they finally admitted that it had never shipped.
If you want your product DO NOT buy from them. They are not competent and the management probably instruct the service guys to lie about the shipping.
The biggest disappointment!"