- STORE REVIEWS
- PRODUCT REVIEWS
2006-03-02
5/5
"Ordered online and picked up in store, quick, easy, and reliable."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
2006-03-02
5/5
"Everything works like a charm, even easier than buying from its local store."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
2006-03-02
1/5
"Ordered DVD, shows instock, got confirmation email, then my credit card was charged. One month later I didn't get my order but an email says the item I paid for is out of stock. Sucks."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
2006-03-02
1/5
"Ordered hard drive and got comfirmation, 2 weeks passed and no delivery or any follow-up. Then got an email from them says there was an error in price and the order is cancelled. Treated customers like fools. Worst customer service I've every had. Big shame for the Big Blue."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
Making decisions on their own
Being easy to reach
Being trustworthy
Resolving problems
Being knowledgeable
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
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