- STORE REVIEWS
- PRODUCT REVIEWS
Updated on: 2022-06-26
1/5
Horrible business No Customer Service
"I purchased 8 five feet PVC straight pipe 3/4 and 40 T's and 40 90's for a special project that called for exact measurements. The connectors all were perfect but the 3/4 five feet pipe was awful. Not only were all 8 pieces cut to different sizes they were all marked up with marker and just extremely dirty and greasy with scuffs and chips out of all of them. The biggest problem I had with them was not being five feet as I purchased this length specifically for the size so I did not have to cut any of the pipes since the project called for exactly 8 sections of five feet pipe. Well when more than half was under five feet by two or more inches which made the customers project impossible to complete with what was delivered. I called customer service with the expectation of a bit of empathy and a quick resolution but got nothing but attitude and a road block. The first agent made a comment like so your only short a few inches on several pipes and this is a problem for you.... Lol well yes it is when I paid for something I didnt receive and the project I am doing calls for precise 60" sections. To which the rep followed up with how long is 60". Then I was told to take photos that proove the measurements I am reporting. I said no problem thinking that they will see them and just send replacements for the incorrect ones that were sent. During the call the rep tells me well I won't have access to view the photos so there is nothing I can do for you. Ok....so I wait for a email which did come but then they said we can't send replacements. You need to return the order entire order and then they will refund me. And I could purchase from them again. Also they expected me to pay for the return. After calling again I said I am happy to return the pipes that are faulty not to size but they need to send a prepaid label. I also requested that they just ship the quantity of pipes that were not correct and I would return exact count of bad pipe to them. They refused and again said this is going to have to be a full order return...get my refund a few days after return...then repurchase from them again. No way...I just ate the cost of the bad pipes by buying elsewhere to save time and headache. This place is awful do business with them...."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
Merchant Member
2017-02-25
1/5
Bad ammo and slow response for refund or replacement
"Four boxes of Armor Tech .45 GAP ammo arrived all rusted and corroded. Called customer service they were surprised so I took photos to show proof. They told me they would contact supplier and get back to me. Days passed I had to reach them again to find out how they were dealing with this issue. After several attempts in trying to get replacement ammo I finally had to ask for a refund. It took several weeks to finalize my refund very disappointed and will not do business again with them"
Least Favorite Stores
7392 reviews
120025 reviews
