ali_amgad

STORE REVIEWS
PRODUCT REVIEWS

2022-03-06

1/5

Dishonest, a lake of website, hidden policy, lake customer service

"Dishonest, a lake of website, hidden policy, a lake of fulfilling their rule of the trade, worst customer service experience, not a reliable business, I don't recommend them at all. These are my experience with the family-owned business model (microCenter). Which is not good for a business with business ethics and customer-oriented. I ordered graphic cards (six of them) for my first mining rig project, their website was shown on limitation per household. I choose the card that has unlimited stock and I ordered the online cards I received an email that the cards are ready for pickup. I went to the store for pickup, I met a nice lady with a fake smile and said it is a new in-store limitation on this card to be one per household, which something didn't show online or even the confirmation email or the pickup. I told her I wanna talk to the manager she went and got me, Michael, who he supposed to be the manager... I don't think so. So, he talk in a very rude way and said the microcenter manager has the right to refuse to process the order for no reason like we are slaves, not a client ( i own a company and I never tell my clients that, especially who is paying me money). Which not mentioned online at all that we will be controlled by somebody, I'm a client who ordered online and I received a confirmation email for pickup. ... and they said there's no commitment to fulfil the order to the client. I called the customer service on the phone and when she heard me talking to the manager she asked me to talk to him, I open my speaker so he can talk to her. It seems she knows him or even she is some kind of supervisor because I heard her telling him do not to give me the order and fix the website. I felt it is a kind of joke, it seems like it was a family business and the customer service, not real customer service. She is a boss and hiding in a customer service uniform. When I told her it is ethical to honour the order that I placed online, I received the confirmation email. She told me to wait and placed me on hold for almost 30 minutes and then she came back to me and she said that she talked to the corporate officer and said we have to follow the fake limitation. I tried to prove they are laying about that, when I was in the store I went online to microcenter website to see if they update this rule of limitation. But still, no limitation online and I placed another order, I ordered another 6 cards online with no problem... The issue I don't like is how they are not reliable, family business with ethics or rules, small very small to compare it with BestBuy. I ordered the same cards with $10 differences and free delivery to your house and their website is accurate with a limitation of 3 cards which I understand (demands, and supply) but published online. I hoped microcenter will be professional in handling client complaints. I will not deal with these people anymore (microCenter). Especially in professional matters, they are not reliable and the customer service ****, Brooklyn Manager his name is Michael and the lady with a yellow smile in the wrong position, customer service lady which looks like a manager hiding in a uniform which gives orders to the manager. the total experience is awful. I'm feeling choked from such business to be fake and operate in family-owned orientation with limited experience of fulfilling their duties. I ordered from best buy which amazing experience and customer service."