- STORE REVIEWS
- PRODUCT REVIEWS
2015-04-14
1/5
"WARNING: IF Your Family and safety is importation to You, stay away from this Company LiveWatch its a joke Horrible service. I payed over $588.00 plus $39.95. for the worst service ive ever had in my life. Ive been with company for around 10 day now and called in two days ago to cancel my serves. Let me start with the first day of service, I got my equipment from the company just to fine out after it took me and my Wife 6 hours to install because I had to make wood custom blocks out of wood so my doors sensors would even work on my Commercial doors, then when I got all the equipment in place we called Livewatch to Activate service just to fined out that they for got to ship a major part that I payed for that communicates with the camera system, so they had to send another main system a couple days later. so I had to unhook the first one and install the second one then take that one 8 miles to the airport to ship it back to them through FedEx, now after installing the second panel, that same night the new panel stopped working so and the company never send me any emails or even called me to let me know that my alarm system was not working and that anyone could have broke in and we would not even know it. the way I found out that it quit working is that me and my wife went into the business to discover that the main panel was completely white so we had to call there tech-support to reset the unit. and not more then 2 hours later i had left the facility and came back to find out that the second panel that communicates with the main panel stop work so I had to run all the way to the second main panel but i reach it the alarm went off and almost blew out my eardrums.so I had to call there text support just to reset the whole system, then to make thing even worse they lied to us about the Camera system that we add to the system security, it only takes 40 pictures a month then you have to pay more money for that service and we where told that it was unlimited. then we got billed for $19.95 that they agreed to wave after signing up with the Company, so I had to call the billing department and had one of there billing agents get smart with me over the phone as if I was steeling from the Company. because there sale department had set me up with a package deal including waving the $19.95 activation fee. and to top it all off the night we got the system with the new main panel working. I get a call at 1:58am stating my building had a motion sensor go off and want to know if they should call the police. I told them go ahead because I was at home so me and my wife got out of bed ran across town to are company to fined out there was nothing going on at all not even the alarm was going. So we drove back home to just to walked in the door to get a call from livewatch, tech-support stating that we had a break-in and that the Police where a are business and that a basement window was broken out. and they wanted to know my time of arrival I told I could be back there in 8mins or so. So me and my wife walked back out the door had to go clean across town to fined out that there was no Police at all and the everything was normal so I called 911 and asked if they had any call for this location and they said no, none at all. this Company are liers and only want your Money. so now Im trying to get my Money back from them. The people writing good review about this company are probably there own staff members to bring up there ratings."
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