- STORE REVIEWS
- PRODUCT REVIEWS
2017-07-08
2/5
Poor customer service and return policy
"I ordered from All heart and after a lenghty shipping process (11 days), I realized I ordered the wrong size. So I read online about their return policy, which stated no additional shipping or processing fees and they would not refund original shipping costs. Well I purchased during a promotional period with free shipping so that didn't apply. Once I processed my refund there was a $8.98 return label processing fee. I was a little upset with the inconsistencies between their policy and actual process so I called to question and the customer service rep was less than polite. She told me well there is a fee if you use our return label to which I repeated their online policy and her reply was "well as I just stated if you use our return label it's $8.98" Rude! Won't be using them again."
