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Merchant Member
2010-11-11
1/5
"Let me just say this is the second time I have received horrible customer service from this store! I try to give second chances, but this was the second and last time.
I ordered something and they were offering 15% off and free shipping. Unfortunately, while in the process of checking out, something went out of stock, it alerted me and asked me if I would like to continue, I confirmed that I did, then it asked me to click the payment button.
Once I did this, I received a confirmation email and the discount had disappeared (which ended up being about $40)and I was charged $18 for shipping a couple shirts too!
I emailed them, sure that since I had spent well over $150 with them they would rectify the situation! NOPE. They said that since the items were on sale already that they could not give me any more of a discount.
BEWARE of their checkout system, it will rip you off, and worse, their customer service will not care!
Last time, they had a hidden enrollment in a $10 shipping discount club that I did not uncheck because IT WAS HIDDEN in the small print...what kind of legit company does that?!?
STAY AWAY FROM SMARTBARGAINS.COM!!!"
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