- STORE REVIEWS
- PRODUCT REVIEWS
2021-03-31
1/5
Don't order online
"I ordered a clothing item from JC Penney online - the item was not as described on the website. To my surprise there wasn't anything in the package that spoke about returns except the shipping invoice, and a notation to call customer care if you want to return. There aren't any JCPenney stores within 50 miles of my home.
After calling, I found out that JCPenney does not pay for return shipping or even provide a return shipping label. I have to write everything down and include it with the package - pay for postage to return it and will not be refunded the cost of returning the item or the shipping to receive the item.
I will never buy anything from JCPenney again."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
