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2023-06-30
1/5
So rude and not helpful
"My mother bought 6 appliances from homedepot.com. One came damaged. When we called to get it replaced we asked for another model instead, happy to pay any difference. The supervisor Michael from homedepot.com was very rude and not apologetic at all. They labeled this a "buyers remorse" and wouldn't take it back without a 15% restocking fee. They were very rude on the phone and not at all apologetic. They said the local store would pick up for free. When we called the store they also were very rude and said no they won't and to rent a truck and return it ourselves. Please check all new appliances very carefully and report within 48 hours. You expect that since you're buying new they would be in good condition but it is not the case a lot of the time."
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