- STORE REVIEWS
- PRODUCT REVIEWS
2013-02-26
4/5
"The overall process was satisfying. It wasn't particularly fast, but the goods are quality and arrived in good condition. What I found dissatisfying is their choice of carrier to deliver. UPS expects you to have a profile on their website demanding personal information if you want to track your parcel. I don't think they need to know anything but maybe a phone number to call in case of a problem. Additionally, UPS didn't handle this shipping very professionally either. I called in when the delivery status showed that it had arrived in my town and requested it to be put on hold for me to pick up. They managed to do that for one item, but not for the other. As there where two boxes, they generated two shipping numbers. Digital Craze only supplied me with one and that one was waiting for me on hold. The other one when to delivery. And since I was not home, it took two extra days before I could collect it in person again. Not very nice if you a) do want to enjoy stereo sound out of a PAIR of speakers and b) have to organize two pick-ups not owning a car. For the future I would like them to be a tad faster and supply all issued tracking numbers so that things go more smoothly. A change in delivery carrier might also be helpful."
