- STORE REVIEWS
- PRODUCT REVIEWS
2017-03-06
1/5
Customer Ser...what?
"I bought my Lenovo on 01-13-2017 and received it 12 days later. Unfortunately the mouse was damaged and unusable. I contacted Customer Service and they said they will replace it (they have to send me a new keyboard as well, even though I do not need it). Today is March 6, 2017 and to this day, every day on the website the message is the following "despite our best efforts to maintain inventory of all repair components, the service part needed to repair your machine is currently unavailable.. We are working diligently to obtain replenishment inventory and will ship your part as soon as it becomes available". I called customer service again and they told me there is nothing they can do. I find it extremely strange (and very irritating) that such a big Company as Lenovo does not have a Lenovo mouse in their inventory. I was told that I need to keep waiting......"
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