- STORE REVIEWS
- PRODUCT REVIEWS
2014-12-21
1/5
"I'm absolutely agree with all the feedback written below. The WORST company and the WORST customer support I've ever seen... no, I've ever imagine. The only thing they want from you is a money. If only they got it - all other it's your problem and you will never neither got your money back or even get any feedback.
My short story: We decided to buy a laptop at Lenovo' shop. We've chose a model, entered delivery address, entered credit card number and...received message that this payment method is unavailable. Ok, we cancelled an order. But when we came to another shop we realized, that Lenovo blocked whole amount on our card for 10 days. In a week before Christmas! "Leave feedback" link on a site leads to nothing, no response. My e-mail messages to Lenovo's leadership were ignored. Support girl told me that LENOVO ALWAYS FIRST BLOCK MONEY ON YOUR CARD AND ONLY THEN DECIDE IF THEY WILL PROCEED AN ORDER OR NOT. I haven't seen more customer-ignoring company than Lenovo before, NEVER TRY TO USE IT'S SERVICES. It's waste of money and your time.
If I ever could mark them with negative stars - I would do it. Worst company I've ever deal with."
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