- STORE REVIEWS
- PRODUCT REVIEWS
2019-05-04
1/5
Absolutely ghastly. Terrible company.
"Absolutely ghastly, abysmal customer service. All customer service representative are Indians from an outsourced call center and are very rude + pushy. I called to book a trip (1 adult, economy, domestic flight within US) and Von (man I spoke with) made an initial offer that was more expensive than Flighthub, Expedia, etc. I said I would go with another company, so he dropped $80 off his price and we made a deal. Then, I read that this company asks customers to SCAN AND EMAIL copies of their IDs and credit cards to the company for "verification purposes"??! I called back and spoke with Von who assured me that I would not have to deal with that invasive policy--and that it's only there to protect against fraud when folks purchase $3,000+ vacation trips. Mine was only a ~$100 ticket. It took an additional 2 days for me to receive an e-ticket, after providing my name, billing address, billing phone number, credit card number, expiration, etc. When I called to ask why I hadn't received the e-ticket yet, it took an additional 6+ hours until they sent me the email. Now, I received an email today at 8am asking for--you guessed it--a "verification" of my ID and credit card, and moments ago (at 4:20pm) received another email saying "we regret to inform you that your reservation has been cancelled as the verification failed for the payment details provided. Please be advised that card listed will be refunded in 7-10 business days." My card had already been charged!! They are a very distrustful company, and I will never recommend others to go through with travel plans with this company. They will waste your time until the bitter end."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Product Returns/Refunds/Exchanges
