- STORE REVIEWS
- PRODUCT REVIEWS
2012-08-03
1/5
"I ordered my laptop from Lenovo on July 4th and it has now been more than four weeks and its still not shipped.
It took 35 minutes of waiting on the phone before it was answered and the only thing they could say while I was waiting was go to lenovo.com to see your status.
on lenovo.com, for the entire month of july, their order status page was down.
After asking to speak to the manager I was put on hold for another 20 minutes, after which I upon request was given a - wait for it - a measly 25 dollars discount on my laptop...
Chat support was poor at best, and the only way to get through was to pretend I was a new customer.
Sending emails til their websupport yielded little or no support, the support I was promised on email, was never given.
All in all a terrible experience. If my computer does not ship tomorrow like they ended up telling me, I am cancelling my order."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
