- STORE REVIEWS
- PRODUCT REVIEWS
2016-03-23
1/5
Will never shop clarksusa.com
"This store has great choices on their online store but buying and delivery is the worst. They pose one day delivery but take 3 days to start packing. No my shoes were in stock.
When I called, the lady told me she is just the messenger! Really, you are the person the company has put on the other end to answer questions about the online ordering! So I told her to give me the person from whom the message came from. She puts me on hold then comes back on and tells me the reason why they couldn't be delivered is because they were trying to figure out the address given. First what happened to you not finding that info earlier? Second, I put a phone and email on the order so instead of wasting 3 days trying to figure it out why not email or call me?
Now i had to cancel that order since it was to a hotel I was leaving hence the one-day delivery. I made the mistake of re-ordering them to a different address. Wow! 2 days later, it still shows processing. I called them again and the lady on the phone gives me a tracking number showing that someone created a shipping label. That's it! Another day goes by then finally I called and cancelled the order total of 4 days later. I figure with that much effort I could have found pricey comfortable shoes at Macy's or DSW right.
Never shopping on their online store again. If its not in the store then I don't need it."
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