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2015-01-06
1/5
"I wish there was a way for people to see these reviews before buying from this terrible company. Unfortunately, most people, myself among them, only look these thugs up after having a bad experience with them.
I came to this site after a far less than enjoyable experience with compact appliance. Apparently, the ONLY delivery they offer is curbside, and this is for such large and heavy items like washer and dryer! We have steps leading to our front door, and I never had any problem with other sellers (IKEA and Costco among them) with having heavy items brought up to the porch (NOT to the second floor where we live). At first the rep lied to me saying there was an option for "white glove" delivery, and it would cost me an additional $150 (today I was told they don't even offer that option and only do curbside). I was told the other option was for me to return it and pay 20% restocking fee (sic!) for the item I not only never opened, but did not even see. Either way, it's highway robbery at its best. Their customer service is atrocious and rude. I spoke with Michael George among others and was told that I am not making sense and that he is wasting time talking to me. I will never purchase another item from the company again. The unit better work flawlessly, lest I will have to waste my time filing a claim in court for full reimbursement, since there seems to be no other way to deal with them. My suggestion -- stay away from Compact Appliance, go with reputable sellers who have great customer service and do their utmost best to understand your situation and find a solution without sucking extra cash out of you for simply doing the right thing."
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