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2015-01-02
1/5
"Unbelievably bad customer service. I know this store is "retro" but their operations are also stuck in 1975. I placed an order online and received no email notification that the order had been received. I called customer service and they told told me that while they did have a record of my order, the system messed up and I was not sent an email receipt. When I asked if they could resend me the receipt, they told me their system was not set up to do so (seriously?), but I would receive a printed receipt with my order in case I needed to return anything. Well, I did need to return something (the product was terrible quality). Sent it back to them with the printed receipt. Waited a few weeks. Nothing. Emailed them. Received an automated response saying they had not received it yet. I know it was an automated response because the auto-responder filled in the name of the customer service rep in addressing me: "Dear Gloria B, We haven't received your return. Sincerely, Gloria B." Several more weeks went by and still nothing. I finally gave up. That return is sitting in a warehouse somewhere while "Gloria B" sits in a refrigerated room "responding" to customers.. This company is a joke."
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