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2005-11-08
1/5
"Unreliable and Untrustworthy Online Scammers! Don't Shop at Notebookparts.com!
While comparing prices online for a replacement RAM memory module for my laptop, I found a good price at Notebookparts.com. The online explanation for the part listed Kingston Technologies, the company that made the OEM part for my computer, as the manufacturer. Since the price was good, I sent an e-mail to double-check that the part was, in fact, a Kingston part. I still have the e-mail in which I received the answer, "It is the original memory." Well, it is not, but is a generic part without a manufacturer's name or part number to be found anywhere on the part or its packaging.
In addition, I never received the part after Notebookparts.com shipped it to me in Poland, where I'm attending an academic program. The part was held up in Polish customs and eventually shipped back to the sender. Although I sent numerous e-mails to FEDEX, Notebookparts.com's courier, to ask for help getting my package, FEDEX USA continually offered apologies but no answers, and referred me to FEDEX Poland, which appears to have a serious customer service gap in this country and which never answered any of my e-mails. An e-mail I sent to Notebookparts.com explaining the problems I was having getting any info from FEDEX regarding my undelivered package was simply ignored.
After the package was sent back to Notebookparts.com, they honored my request to send it to my USA address, but refused to give me a refund on the international shipping costs for the package I never received here. They said they'd spoken to FEDEX and that FEDEX had told them they'd tried to contact me without success, which -- considering the hours of personal time I spent trying to get info from FEDEX about the package -- couldn't be further from the truth. I eventually received the part here in Poland, but only after a family member shipped it to me again and I'd paid shipping costs a second time. I still don't know why the package was held up in customs the first time around when Notebookparts.com shipped it?
These people are untrustworthy and unreliable. Don't risk losing money if something goes wrong or not getting what you think you're paying for! They pay lip service to customer service in their e-mails when you order from them, but if it comes to any problems or complaints, their service is atrocious."
Detailed Ratings
Overall quality of the company
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
