- STORE REVIEWS
- PRODUCT REVIEWS
2011-04-15
5/5
"J&R rocks! Ships fast and price is very competitive. Customer service is also top notch. I ordered a new lens for Christmas and it was shipped promptly and securely packaged. 100% satisfied and will sure to buy from again!!!"
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
2006-02-20
1/5
"Took over 11 days after initial online order to receive the following email. IBM - industry leader and ecommerce solution? I think NOT.
=====================================
Dear Sir or Madam,
Thank you for your recent order to purchase IBM parts from U.S. Maintenance Parts on ibm.com.
We regret to inform you that an error caused IBM Maintenance Parts prices to be displayed incorrectly during the period of February 1, 2006 through February 10, 2006. The error has since been corrected.
Among the products that were incorrectly priced was the disk drive part number 13N6805 that was ordered by you. The correct prices for this item is listed below:
P/N 13N6805 - $522.00
We are unable to offer this item at the incorrectly displayed price. Therefore, we have cancelled your order for 13N6805. If you wish to purchase this item for the correct price, please visit IBM.com to place your order.
Client satisfaction is very important to us here at IBM. We regret the temporary inaccuracy in our parts prices, and we apologize for any inconvenience this may have caused you.
We hope that you will visit IBM.com soon and allow us to be of service to you in the future.
Sincerely,
Mike Oyler"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
2004-03-26
5/5
"GREAT EXPERIENCE! Definitely WILL buy again!
In Short: Good Price and Quick Delivery!
I had a terrible experience with MPSUPERSTORE and had to cancel my order with them. Worried a lot when I ordered with ElectricSam but ratings seems a lot better, so I gave it a shot. I'm happy I did!!!
Ordered on Monday and shipped Friday, SAME WEEK! Yes, they too require a phone call to confirm order and try to sell you accessories, but it was no pressure. CSR was very nice and professional.
Even though the status wasn't available on their website, a quick email did the trick! CSR replied within 24 hours with a tracking number was sent back.
The only problem I had was that they only ship to your billing address. This wasn't anything to worry about even though no one was home becuz once I had the tracking number, a quick call to FedEx the day before and they held it at the station for me to pickup.
Very satisfied so far! The unit is being charged and can't wait to take it on my vacation!"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Overall web site
Web site reliability
Speed of web site
Web site being easy to use
2004-03-22
1/5
"I ordered the digital camera from MPsuperstore and asked Mr. Tom R. specifically if the camera is in stock, and he told me "yes, of course." When he tried to sell me more accessories, I declined stating this camera is for a gift.
My credit has been charged, and this morning I got a call saying the camera is suddenly out of stock, and they have to charge my credit card before they can find out if the camera is in stock.
I'm contacting the BBB (not sure what good that'll do) and gonna let everyone know to stay away! Very bad business ethics!"
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
Being trustworthy
Resolving problems
Being knowledgeable
Being easy to reach
Making decisions on their own
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
Favorite Stores
9079 reviews
89 reviews
Least Favorite Stores
22 reviews
142 reviews
