- STORE REVIEWS
- PRODUCT REVIEWS
2014-11-17
1/5
"I am a busy working professional who never wrote a complaint about any product- whatever I can tolerate, I usually will. But this experience with Lenovo has been outrageous. I received an email 2 days after ordering saying the shipment is delayed and is anticipated within 30 days. That just caught me off guard-waiting for computer when you need one to work asap is already a pain-then with my frequent travel schedule, I timed perfectly to receive it and test the workability. That's just the start of the nightmare- my Flex 2 has a broken mouse pad, cursor and it took 40 mins to keep reboosting and restarting. I called the customer service and the technology department for many times-one time the tech's own maintenance system is down and can't even create a case number. The customer service call I just made took 80 minutes and the case is still not solved. As a foreign electronic brand that tries to make it international, it shows unprofessional attitude to its customers in management and product quality and create a disaster rather than convenience that we expect computers to give us! very very dissatisfied."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
