"My Presario Laptop has been a piece of work and their (Indian, unintelligable) customer service is horrible! No wonder it was so cheap and made in China. It has had constant issues with parts falling off all together. Now the CD drive won't work anymore (the face fell off) and the power adapter has failed. The battery was known to cause fires but they wouldn't replace mine. It's the last one I will buy, I would look at a Toshiba or another brand first. Thanks"