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2004-12-21
1/5
"When I ordered a Zalman heatsink and fan from Easy PBC I promptly received a receipt of payment from PayPal and a ‘Thank you for your order’ from Easy PBC. This took place 10/27/04. After that date I had no contact with Easy PBC, no confirmation that my order had been shipped, no replies to repeated emails I sent regarding the status of my email and no response to my repeated phone calls. Around 11/17/04 I received an email from Easy PBC, saying that they recognized there had been a delay, that my purchase would be shipped soon and that they would upgrade my shipping from FedEx Ground. On 11/22/04 I received another email, which had a different order number than the one I originally received. It also contained a tracking number for my shipment. The tracking number was not for FedEx Air, which I assumed was what my order was being upgraded to, neither was it for FedEx Ground. Instead it was a number for the USPS. On 11/29/04 I received a ‘Order Checkup’ email from Easy PBC. It did not refer to any of the problems I had and was experiencing, just asked about their service. On 12/2/04 I finally received my purchase. But it was the wrong item. I immediately emailed and phoned Easy PBC regarding the problem as per their instructions for problems. I received no reply from them until 12/10/04 where John (no last name) said that he had received a notice that I had sent a ‘service request.’ He did not reply to my email in any way. I replied to John on 12/13/04. He finally responded on 12/21/04. He did not respond to any of my requests or questions. Instead he only provided me with my package tracking number, which I already had and had already received. I wrote John on 12/21/04 reiterating my requests. I have indicated to John that I expect a fully paid return label to return the incorrect item I was sent. At this time I have had to purchase a Zalman heatsink and fan from another company. So I also expect a full refund, I have indicated to John that I will not pay a restock fee for the wrong item sent in a terribly delayed fashion."

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Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
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Making decisions on their own
Being knowledgeable
Being easy to reach
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Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
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