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2013-05-20
1/5
"Consumers BEWARE!!! After placing my first order with this company I received a phone call from a telemarketer who was trying to sell me some type of internet security protection for all my online credit card purchases. I told them I was not interested in any service but they would not accept no for an answer 3 minutes into the conversation and very frustrated I lost my cool and advised them in a stern voice that my contact information is registered with the federal “Do Not Call List” and demanded to know how they got my info.
The rep told me that his company received my contact information through on of their participating database collecting agencies/companies for which I had previously place an online order with he went on to state that said company name is IJSS Inc. which stands for Inkjetsuperstore.com and that if I had any complaints pertaining to my information being distributed I would need to contact the company for which has made my information public.
As you ‘all can imagine my frustrations after hearing such news. I contacted IJSS and spoke with the operator I advised him of what had transpired and why it was that his company sold my information without my consent?
The guy quickly became very defensive and belligerent, he told me his company does not sell anyone’s information and that unless I had concrete proof that IJSS did in fact sold my information to a third party then there was nothing he could do. I quickly replied with I’m taking my business elsewhere and I was shocked to hear his response which was: Perhaps it is all for the best. Thank you for your business. And then said is there anything else I can assist you with, I was like really, I mean I was flabbergasted this company just de-valued my privacy as well as a paying customer.
In response to his lack of care I said yes cancel my order a total of $125.00 and issue me a full refund, the man replied with an I’m sorry I can’t do that you must wait until you receive your items and then call in for a RMA, I told him that I will not be contacting his company again and that I will refuse the order when it arrives and that his company needs to issue a full refund of my monies he said I need to send an email to ****@**** and that if there was anything else I needed? I asked to speak with the supervisor and he replied with your speaking with the owner “Ilan Douek” I already advised you on what you need to do if there is nothing else have a great day and before I could say another word I got a click followed by a busy signal.
So if you value your privacy and believe you have self-worth do take your business elsewhere, because it is clear that this organization starting from the head of the table down to its employees do not value their customer base or their privacy. I for one will NEVER-EVER support this brand and will be sure to educate everyone I come in contact with online or otherwise in hopes to save them from experiencing the same horrible nightmare I had to endure. Never Again, I will keep you all posted on what happens with my refund."
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