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2006-01-11
5/5
"I consider myself to be an experienced online consumer but was totally stunned at the excellent service MyDigitalUniverse.com provided. My salesman (Emish) was great. Unlike a lot of online merchants (especially the Brooklyn, NY gang), this company tells the truth (in stock or not) and does not high pressure other overpriced items. The XBR1 60in Sony was not scheduled to be delivered until next Friday (13th) but in fact arrived yesterday (10th) three full days early with regular shipping. The shipping company (EGL) allows tracking online and called before delivering. My complements and recommendation goes out to MyDigitalUniverse.com. JOB WELL DONE!!"
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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Resolving problems
Being knowledgeable
Being trustworthy
Being easy to reach
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
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5/5
"Top notch products and service. Will always check this merchant first before buying computer equipment and parts."
Detailed Ratings
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
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