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2017-01-09
1/5
NOT THE SAME AS DELL OUTLET - TERRIBLE WARRANTY AND TECHNICAL SUPPORT
"As a frequent customer of Dell Outlet, I was mistaken in assuming that dellrefurbished.com would yield a similar positive experience. I purchased a Dell XPS 12 laptop/tablet though them and experienced an issue with one of the sensors not working. The screen would not autorotate when in tablet mode. Granted, this is a "moderate annoyance," but a malfunction is a malfunction.
After many hours of my own troubleshooting (I'm quasi-IT, tech savvy, if you will), I called the regular Dell support line. They were unable to help me because my machine was showing as out of warranty, even though I had just purchased it. Hmm... After a bit of digging around, I realized that computers purchased through DellRefurbished.com do not come with a Dell warranty (oh?). They come with a DellRefurbished.com warranty. Ok, fine, my mistake, I'll just call them instead and have them troubleshoot the issue... or not.
I contacted DellReburbished.com support regarding my issue and the gentleman on the other end simply googled the issue and explained why it's likely happening. I explained that I have already reinstalled drivers and that I would like to have the unit troubleshot and/or repaired, since the obvious steps did not resolve the issue. The rep explained that computers sold through dellrefurbished.com are checked and warrantied for all "major" functionality (e.g., does the display work?), but told me that this does not include something "minor" like a faulty sensor. He basically offered to continue to google stuff for me. So, THAT summarizes dellrefurbished.com technical support (I don't think they really have technical support, to be honest) and nonexistent warranty. Lesson learned, I guess... BUYER BEWARE, you are basically purchasing "as-is" with no apparent guarantee of any meaningful support whatsoever. Do not expect a "Dell" experience.
Wish I had read my own review before ordering through dellrefurbished.com."
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