- STORE REVIEWS
- PRODUCT REVIEWS
2013-10-22
1/5
"Primotronix.com should serve as a lesson for everyone about the potential perils of dealing with online resellers. My story is similar to many of those on here, but the aim of it is not to pile on, but to show that these are not a series of isolated incidents but part of a culture of sustained incompetence, crookedness, underhandedness, and dishonesty. After researching cameras and deciding on an Olympus XZ-1, I was lured to Primotronix by what appeared to be the best price available on the market. I placed the order on a Sunday and selected 3-day air shipping in order to ensure I received it before Saturday, when I planned to leave for an international trip. You will be shocked to know that the camera did not arrive on time and I had to scramble to order one from a major online retailer instead so that I had something for my trip. The camera arrived sometime while I was on my trip and I promptly filed a refund request and returned the camera completely unopened and untouched, expecting to eat the restocking fee but simply wanting to get my money back. You';ll never guess what happens next -- weeks pass, and I am not seeing my refund come through. Each call to customer service yields a response that the refund is on its way and just never went through for some reason. Enough time passes where it becomes clear that they are not going to refund my money any time soon, but by the time I asked my credit card company to help me retrieve the money, the statute of limitations has passed because the transaction took place more than 60 days after I made the request. I am continuing to call and demand my money back and will definitely file an FTC complaint and get lawyers involved as necessary. Lesson #1 to learn from all this: Do not order anything from this company. Lesson #2: If you somehow ordered something from this company, do not let them upsell you on additional batteries. It is not what you ordered and you do not need them. Lesson #3: Do not bother trying to get a refund from them directly, just go through your credit card company as soon as you know you need it. It will be faster and more effective."
