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2022-02-05
1/5
Impossibly bad experience
"Impossibly bad experience. I ordered 1 washer, one dryer, one stacking kit, installation, 5 year extended warranty.
waited 1.5 weeks for delivery, at the end of the delivery window I received a call from the driver that the order was damaged. I was on and off hold for over an hour to set up another delivery.
Waited one more week for Delivery Day II, no one showed up. I called Home Depot after the delivery window, I was informed that the delivery was reported damaged again (no one contacted me). No one even called me that they were on the way. I was on and off hold for over an hour to set up Deliver Day III.
Waited almost 2 weeks more, received a courtesy call that the driver would be here in 30 minutes so I went down to meet him because I wanted to see the deliver with my own eyes since that was not an option the previous 2 times. My order was not on the truck. I called Home Depot, I was on and off hold for over an hour. I was informed the "Warehouse Manager" would call me within 48 hours to set up Delivery Day IV. I was told if he did not call to call Home Depot back.
After 48 hours, no phone call from the "Warehouse Manager". I called Home Depot, after being on hold for a time, she came back on talking fixing my order and I said simply let's start with the beginning, why didn't the "Warehouse Mangager" call me? Because we are starting a conversation that I should have had 2 days ago instead of making me wait 2 days from someone that appears was never going to call me. That conversation didn't go anywhere and I was offered to deliver one item and not the other, and I could not place an order yet because it's not in stock but I could place an order in the future. How does my order situation get this bad? I didn't lose my patience until after the last conversation, I was patient for way too long. It starts turning into a game when you are told the "Warehouse Manager" would call you, it turns out from a different company than Home Depot."
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