- STORE REVIEWS
- PRODUCT REVIEWS
2006-08-04
1/5
"I ordered via the AZTEKCOMPUTERS company web site 3 socket 754 computer motherboard/processor combo units.
I was called 2 days after the order and told the items were out of stock, but for an exta shipping charge of $24.00 They could be ordered directly from the supplier. I was ok with this extra fee and agreed with the deal even though it added extra days to delivery time as I was on a timeline and did not want to look elsewhere.
When I received the order on July 25th, the motherboards were the wrong parts. When I notified the company about this, I spoke with a
Zahid Kinnare [****@****]
I was sent an email containing a return UPS label while on the phone with him. I was told as soon as the item was scanned into the delivery system, that they would send out the correct parts to avoid any delay in my getting the motherboards. I shipped the items on the 28th of July.
I made an inquiry at their web site on August 3'rd as I had not heard any response from them nor I had I received anything. I requested a date of shipment and a tracking number ( I will include the email I sent to AZTEK for more details).
I recieved an email later that day with the following information:
"We shipped them already
Regards,
Zahid Kinnare"
There is no tracking number or shipment date.
I sent another request for the shipping and tracking information and have not heard from the company yet.
I went to there web site and logged into the account I set up, and did a search on my purchase history. I picked the combo units and the information stated that the parts were shipped on the 4th of august with a delivery date of the 8'th of August.
So my complaint is a lack of support information and the company lied to me about when they shipped the items. I also find it disappointing that when they did ship, the item was sent ground shipping instead of overnight or 2 day delivery. This says to me I don't matter and I also find it somewhat tacky. They have interfered with a time line I have with this project
At this time I await the order and am hopeful it arrives on time."
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Overall customer service
Customer service resolving problems
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