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Updated on: 2017-11-16
4/5
Great Bike
"I was initially going to provide a 3 star rating. I wanted to get a bike for my son (13). He had ridden a cruiser (six three zero bike) over the summer at a relative's but wanted one with speeds. I called and left at least 5 messages. No one called me back. I then did a chat with a representative who was very, very knowledgeable. I continued to have questions and then was referred to the beach bike site as they had more customizable colors to choose from (firmstrong bruiser 3-speed). When we received the bike it was packaged very well. One small scratch on the fender and the seat bolt was missing. I emailed the company and they sent a new bolt mechanism within 3 days. The customer service was great. They need to work on the return call aspect or not have that option available. I since ordered a bike for myself (EvryJourney seven speed) and I LOVE it. Great bike and great company."
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