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2023-09-22
1/5
cheating, bad/poor/cheap refurbishment and also giving false information
"I was sent a laptop which was not full HD, the description stated it was FHD and also on testing it was found, it had a bad SSD which had 1% life remaining. The CSA Alina, I spoke to made me feel like the trouble I went through with this bad laptop was nothing, I wanted this item to be picked up by the carrier to save me some trouble but nothing like that could be done. RMA did not even mention that a lower specification item was sent, instead of a laptop with FHD screen one with a HD screen was sent, it just stated HDD failure with a note the health of the SSD is bad. SSD can be replaced under warranty. Rude, bad and unprofessional dealings. I wonder if they are deliberately trying to dump wrong/bad products on unsuspecting customers. Inspect your item to see they sent you the correct product as per the description, if you can't let someone help you with it. Dell Refurbished cannot be trusted, what they do is like cheating, bad/poor/cheap refurbishment and also giving false information about the product to cheat people."
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