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2015-06-19
1/5
"What a nightmare. I will never purchase from them again.
We purchased a daybed. They shiped the bed without the screws necessary to put it together. I had to make at least five phone calls to them to get the screws shipped successfully-- responses from Ballard included: we never entered your request for screws into the system; that bed doesnt need screws (it does); screws should have been the box (they werent); ok, we shipped you new screws; ooops, it looks like we never actually shipped them; etc. Just horrible customer service. We finally got the two screws needed three weeks after we got that bed itself.
After all that, once we were able to put bed together, we realized it looked ridiculous. The description online said it was great for a home office, as it would work equally well for client seating during the day and a convenient place to put guests at night. This thing was so high off the ground, I needed a stool to get on it. The only client that would ever sit there could be Lily Tomlin as Edith Ann (think: oversized rocking chair).
I had to go through a bit of a review process (submit pictures, etc) to even get a return approved, because it was allegedly "custom" -- white twill fabric daybed, custom?-- but eventually they approved it. My return was approved on May 7, 2014.
I spent the next couple weeks calling Ballard repeatedly to get authorzation for their delivery company to make the pickup. Finally, we got something scheduled by May 22. I took the day off from work to wait for the driver, who gave me a window of 12-5. He never showed. Someone came out the next morning to pick it up. That was May 23, 2014.
Today is June 19, 2014 and I still have not received my refund. I have called multiple times over the past three weeks, asking for eta. Each time I have been told: it's not in the system yet, give it a few more days, these things take time. Today I spoke with someone who said it looked like the return was just never logged. The represenative I talked to today entered it, said it had to go to another department, and that it would take up to 48 hours, not including weekends of course.
So, when all is said and done, I have wasted at least half a dozen hours of my time on this one return, which, assuming Ballard actually acts on their statement, should finally be processed next week. Over six full weeks from the date I requested a return. Just absurd. There are too many GREAT GREAT GREAT companies out there, who bend over backwards for their customers. Don't give your hard earned money to Ballard."
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