- STORE REVIEWS
- PRODUCT REVIEWS
2016-06-08
1/5
Avoid at all costs
"Im going to break down my run in with this utterly useless company in a timeline of events. firstly i have ordered a £575 mobile phone and it still isn't here my order was placed on the 21/05/2016
- 30/05/2016 first contact with customer services asking where my phone is.
Their response: Your order is at the processing stage. It will be made ready for dispatch as soon as possible. I understand the urgency to receive the goods asap and can assure you that we're working diligently to fulfill your order at the soonest possible time.
- 02/06/2016 second contact with customer services asking where my phone is.
Their response: I apologize for the delay in shipping your goods. I can see how important this is to you and do apologize for any inconvenience caused
I investigated this matter and discovered that your order was delayed due to a sudden influx of orders that were received over the past few weeks. Our fulfillment team is working hard to clear the current backlog as quickly as possible.
We have implemented a new delivery system to cope with the growing number of orders coming through so that we can handle orders faster and better in the future.
Please accept my sincere apologies for the delay. We will be in touch as soon as we have a firm delivery date.
- 06/06/2016 third contact with customer services asking where my phone is.
Their response: Thank you for contacting us.
We humbly apologize for the delay in shipping your goods. I have forwarded the matter to our logistics department and they are now overseeing the situation.
Rest assured, we are now doing all that we can to deliver the item at the soonest time possible. We now have assigned relevant manpower for you to cope with the situation to avoid further delay and inconvenience.
I’ve had your order escalated to priority status and see that we've already had it upgraded to expedited delivery.
We added free travel adapter to your order which may allow you to charge any of your electronics devices globally. We have also improved localization service order with which you receive alerts update shipping and you can check their location in real time.
Please allow us few more days to fulfill your order and we will monitor your order closely.
Again, I apologize for the inconvenience caused, and hope that this gesture of goodwill goes someway to rectifying the situation.
Thanks in advance for your patience. If you have any further queries, do reach out to us and we'll answer them for you as best we can.
so basically this company from what i can work out is incredibly disorganised. haven't got a clue what is going on and are unable to do basic business activities such as put an order together and send it out to their customers.
don't push your shoddy business managing onto your customers it has nothing to do with us.
plus if you are wondering my order still hasn';t been dispatched. utter joke if i could rate less than 1 star i would"
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