- STORE REVIEWS
- PRODUCT REVIEWS
2019-08-14
5/5
Customer Experience Manager - Caitlin Rodrigeus
"My name is Betty Daniels and I ordered some furniture from Factory Direct. The Customer Experience Manager Caitlin Rodrigeus help me with an issue.
KUDOS TO YOU CAITLIN!!!!!
I AM IN LOVE with my furniture and I personally want to thank Caitlin Rodrigeus for all of your help. Thank you so much for your patience, your hard work and your dedication. I always felt like you were honest, up front and told me the TRUTH. After receiving DAMAGED Furniture, I was totally in dissatisfaction mode and was seriously thinking about not going with your company. After May, June and July went by, it was a NO for me. I didn’t understand the process and you explain it so clearly to me. I’m forever GRATEFUL for your assistance. You truly are the BEST EVER and YOU made me a believer. You were not trying to SELL me just anything but you worked hard and made adjustment to give me what I requested from your company. I recommend Caitlin to anyone who need some good furniture and EXCELLENT CUSTOMER SERVICE."
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2019-08-08
5/5
"My name is Betty Daniels and I ordered some furniture from Factory Direct.
The Customer Experience Manager, Caitlin Rodrigeus helped me and I'm well pleased.
KUDOS TO YOU CAITLIN!!!!!
I AM IN LOVE with my furniture and I personally want to thank Caitlin Rodrigeus for all of her help. Thank you so much for your patience, your hard work and your dedication. I always felt like you were honest, up front and told me the TRUTH. After receiving DAMAGED Furniture, I was totally in dissatisfaction mode and was seriously thinking about not going with your company. After May, June and July went by, it was a NO for me. I didn’t understand the process and you explain it so clearly to me. I’m forever GRATEFUL for your assistance. You truly are the BEST EVER and YOU made me a believer. You were not trying to SELL me just anything but you worked hard and made adjustment to give me what I requested from your company. I recommend Caitlin to anyone who need some good furniture and EXCELLENT CUSTOMER SERVICE."
Detailed Ratings
Pricing of products and services
Likelihood of customers making future purchases
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369 reviews
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