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2019-07-19
1/5
Lenovo Tech Support is NON-EXISTENT
"I've had a ThinkPad E470 running Win10 for about 18 months. I use it paired to a 24" monitor (through HDMI) and a Bluetooth keyboard
A few months ago, the Bluetooth service on the machine began to "disappear" intermittently. The Bluetooth icon in the system tray would just drop out, and all connections with my BT devices (most annoyingly, my keyboard) would be lost. This might happen on a boot, or during use. Going to Settings was no help - the BT switch that should appear on the Settings page was also gone. Rebooting sometimes helped, but not always. So until the BT service magically reappeared, I would have to abandon my computer-monitor-keyboard arrangement and use the computer only.
This is not a terrible problem, I admit, but if I paid for a computer with BT, then I wanted the BT to work. Last April, I called Lenovo tech support (the machine has an extended warranty). After cursory diagnosis, the tech indicated I would have to send the machine in for depot service. I reluctantly agreed, not wanting to lose the computer for several days. A package delivery box arrived at no charge and I sent the computer in. The free shipping is the only good thing I can say about Lenovo's tech service.
Four or five days later, the computer was returned. Expectantly, I hooked it up and turned it on. NO BLUETOOTH SERVICE! The depot repair had done exactly nothing to correct the problem. I got the BT service working again somehow, and hoped the problem was solved.
It wasn't. A week or so ago, the service dropped out again. I called tech support again, and they opened a new case. However, they did nothing to try to work with me to solve the problem, and simply shipped me a new package delivery box. This appears to be the default response from tech support.
Knowing that nothing was done the last time, I decided to keep at them about helping me solve the problem without sending it to the depot. I opened a chat on the support website and waited AN HOUR to get an agent. When I did, all the agent would do was tell me to send the computer in using the box I received.
At that point I gave up on Lenovo tech support completely. They offered me no help and caused me a couple of hours of wasted time. I will not rely on them again.
PS: I solved the problem after about 20 minutes of searching the internet for the symptoms my machine was showing."
Detailed Ratings
Overall customer service
Overall product shipping and delivery process
2018-12-22
1/5
How Can Visa and MasterCard Endorse This Awful Service?
"Twice in the last month I've tried to purchase egift cards for my family. Each time I tried to pay with an American Express Card (an option offered on the site) and each time it was rejected. However, each time I was charged $1.00.
This seems like a scam. I can't believe Visa or MasterCard would allow this service to represent them.
DO NOT PATRONIZE!!"
Merchant Member
2017-05-04
5/5
Great Service
"I have used Direct Home Medical for years and find their website and service cannot be beat. It is easy to order for my medical needs, and they always come through quickly and accurately with my orders."
2016-11-11
5/5
Excellent...As Always!!
"I have been shopping at Revzilla for years now, and find their customer service and attention to detail and execution to be superb. If I ever have a problem with a product, they are incredibly accommodating about returns and exchanges.
Keep it up, Revpeople!"
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Posted May-04-2017