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preloader
2014-11-28
1/5
"From their website "the BLINQ Promise... Not 100% satisfied? Please let us know and we'll do our absolute best to make it right." I purchased an unlocked phone 7/1/14 as the price was good - I wanted to go with a socially responsible provider (giv mobile) and an unlocked phone can be brought in to the network - now I know price alone is not the way to make this kind of purchase. I inserted the networks SIM card and it turns out the phone is not unlocked and will not accept the card for service. I purchased a phone that should have arrived unlocked. This was the contract we entered into -- Blinq and I: I paid their asking price and they provided a phone as described. I did my part, but Blinq? Part of the blame for this conundrum rests on me - I should have checked the phone upon arrival, but I felt that the company was trustworthy. The other part rests on BLINQ - it *is* possible that this phone slipped through the cracks and was not checked before shipping it out. It happens. I would have preferred that the phone worked - I really need it to, and shipping it back for a credit would have not been (and is not) my first choice. Trying to find out how to get the phone to work is really what I was after, but I would have taken the credit - it would have meant I could have trusted Blinq for future purchases. Apparently the above referenced promise is just lip service to get people to buy. Blinq has no interest in maintaining a relationship with buyers that makes them repeat customers; like most companies, they want a purchase now - future sales look the same to them : new client, old client, Blinq doesn't care. I will have to purchase another phone and will be out the purchase price, which I can hardly afford, but will chalk it up to learning about what the Blinq Promise really means. Social media will have to be the only way I can let other prospective buyers now what true meaning the Promise stands for. Small business Saturday takes on a new significance beyond keeping dollars in my local economy. Perhaps paying more for face-to-face interactions and true customer service is the way to go. See Blinq's "response" below, the real meaning of - as I said before, no interest in keeping repeat customers: the next warm body with a credit card will do. This is their idea of doing the "absolute best to make it right." The hypocrisy is quite brazen... their absolute best is to stick to a scripted answer. At this point, I am contacting Maryland's Attorney General Office for guidance. Since this is an interstate sale, issues of false advertising may end up involving the FTC; that will be for MAG to determine. Buyers, so long as you do not have a problem with the product you get, you'll probably be alright - best of luck if there is an issue with your purchase."

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preloader

Merchant Member

2014-11-07
5/5
"It was not until now that I went to install the product. The description and photograph gave the impression that the faucet was included. It could have been better described (sink only). Locally, similar products are selling to about 65-70% of the price I paid at Elite Deals. Customer Service responded within 48 h but the email sounded like a canned script. Live and learn. Will chalk up the cost to experience but will be shopping elsewhere. 11-19-14 addendum: I was contacted by an Elite Deals representative after they read an email I had sent them. They reviewed my order and the product description and agreed that the photo could be misinterpreted and they were truly aiming at having satisfied clients. They were very gracious and offered to send a faucet - which they did- it arrived today. In light of the extra mile they went to, I am revising my review to a positive one."

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