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preloader
2004-02-24
1/5
"Purchased Athlon XP 2600+ & PCChips M848ALU mobo combo, paid $7 for a rushed order. Still took two days to process. Product arrives; and I install the parts with other working parts I have. Discover the CPU is bad after thoroughly testing. I contact for an RMA; first response is ignored and they ask me what the problem is. I then tell them I need an RMA; takes them 4 business days (including 2 days over the weekend) to respond - after calling them, which went nowhere. The RMA is finally issued; but they put all kinds of stipulations and you must sign an agreement before sending back. Among the stipulations - they charge you a $35 fee if "item is found NOT defective" by their standards (gives them any reason to send back, even if product is really defective). They claim if the processor has the appearance of change - such as if you put heat compound or something of that nature on it - you cannot return product. Then there was another peculiar stipulation - if they don't find your packaging in which you returned the product in to be of their liking (and this is no joke), then they charge your credit card $35 for a service fee plus shipping charges to send it back. AND I KID YOU NOT THAT IS WHAT MY PARTICULAR RMA SAID. Basically this company is a fraudulent trap. They resell bad products and shuffle them among customers if the product ends up back in their system. If you order from them you are playing russian roulette - you either get a working product for a low price or you get a defective product with an RMA policy that allows them to ignore your request at their liking and even ADD CHARGES TO YOUR CREDIT CARD on top of the original order. If this company does not refund me by the time my credit card statement comes in; I'm filing a fraudulent charge claim, contacting the Better Business Bureau, as well as writing the local authorities in the Chicago area to take care of this scum of a company. BEWARE - this is a fradulently operating company."

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