"Had a really bad experience with store Manager Ryan Fackler. Needed some help after getting wrong information, after calling the store, which he could have done. When I came he refused to try and help at all. There was also an attitude of I am in charge and you do what I say and come back when I tell you. He is a poor representative of Apple itself, probably far to young to handle the manager position. I strongly recommend going to another Apple store. I can understand why the store is "so poorly rated on Yelp" if he is representative of the leadership of the store. Apple can do better!"