- STORE REVIEWS
- PRODUCT REVIEWS
2006-08-21
1/5
"I tried to sign up for a trial but never recieved my confirmation. Also my name and password never worked. I did however make it most of the way through the sign up, including giving my credit card number to them. I gave up and assumed nothing would ever come of it. Anyway month later I noticed that they had charged my account. I emailed their customer service department that there had been a mistake. No reply. 1 Week later I email again. No reply. I email again, this time cc'ing every gameznflix email address I could find on the net, still nothing. (Gameznflix has NO PHONE SUPPORT!) 1 month later they charge me AGAIN! Still I have not recieved any product or billing notices. I had to call my bank to report fraud and they couldn't get them to stop either although they credited me back. I had to cancel my card and get a new one which was a LOT of trouble for me.
Absolutely horrible and unacceptable customer service. Found out its all in India, and apparently they can pick and choose who they reply to because there is no way to contact them by phone. I found some phone numbers on the interenet and from my bank but they were all dead-ends."
Detailed Ratings
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Likelihood of customers making future purchases
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Variety of brands and products offered
Overall technical support
Being easy to reach
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Overall customer service
Customer service being easy to reach
Customer service resolving problems
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