"I've had problems since 2010. I ordered a few books, didn't like the idea, read the terms and conditions, cancelled my membership (i thought), and moved out of the country for two years. I didn't hear from them the entire time, nor did I receive any books at my old address. By mid-2012 I'm receiving notices at my now almost 3 year old address (good thing family still lived there) that I owe over 90 bucks for the last bundle of books I never received! Their customer service is nonexistent and I almost never get a response from them within the MONTH. Now they're threatening to go to collections, but they refuse to verify my account has been cancelled. WTF!!!!!!!!!!!!!!!!"