"Awful! Sales staff is untrained and are little more than kids with summer jobs. We were sold the wrong bikes the first time and had to reorder. When the correct bikes came in - nobody bothered to notify us. Bikes were assembled as if they were purchased at Walmart. I had to bring them home and tighten EVERYTHING.
We were charged for 3 fender rack bags but only received 2 (I still need to go back for a refund on the 3rd.) . When they refunded the amount for the first (wrong) bikes, they short-changed us $30 on the refund.
I have had nothing but bad experiences with these clowns. Go to a real bike store and steer clear of this hot mess."