- STORE REVIEWS
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2013-08-28
5/5
"I use a lot of bulbs for my Mitsubishi projector throughout the year as the projector is in constant use. I decided to try an alternate to buying the actual Mitsubishi product due to their super high cost ($345) and chose DLM Lamp Source.
Without Question it's one of the best buying decisions I've made in recent years. Not only is their product of very high quality and the price substantially lower ($219) they also include FREE 2 day overnight shipping!
The first time I used them I was somewhat shocked to receive a notice of shipping less than 2 hours after placing my order. I thought maybe the system had sent in incorrect email. But, when the lamp appeard 2 days later I was really surprised and wrote to tell them how pleased I was.
Out of the several purchases I've made from DLP Lamp Source the last couple of years one bulb did go bad a few months after installation. I didn't get upset as the same problems had occurred when i bought lamps diredt from Mitsubishi. The difference was how the warranty exchange was handled. With Mitsubishi I had to make a couple phone calls, send them proof of purchase BEFORE they would give me an RMA and then wait a week to get the replacement. With DLP it took a 1 minute phone call and I actually had the replacement in hands 2 days later again with FREE shipping.
I can speak enough about this company and their great service. These days it's hard enough to find a quality product at an even fair price, let alone a good price. It's almost impossible however, to find a company that actually gives a damn about their customers. These guys really do!!
I've talked / emailed with a woman named Jo-Ann a couple of times and it's evident that customer service is extremely important to them. No wonder they have so many repeat customers. If I could give them 10 stars for service below I would. Do yourself a favor and give them a try next time you need a lamp for your TV or projector."
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