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2006-12-05
5/5
"Very quick shipping, friendly service, and all-around reliable online merchant."
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2006-12-05
1/5
"Had to jump through ridiculous hoops in order for the payment process to occur. Canadian Visa Companies don't issue 6-digit verification numbers. Why indeed do they need a copy (front and back) of a credit card to verify ownership as per instruction from credit card companies when major Canadian Visa companies (CIBC, TD, RBC) told me NOT to? Not only that, just to process the card is a hassle but paypal is not?? Isn't there more of a liability for users to use paypal as an option rather than direct merchant authorization? Not that paypal isn't secure, but rather that yesasia ought to be more so as a direct merchant seller. Or else just eliminate the credit card option completely instead of sending ridiculous and condescending emails insisting that they are following credit card company guidelines...which ones, American? So Canadian banks don't count for much due to their higher security protocols?
Oh yes, you are responsible for supplying a contact number to your card company so that yesasia can verify the authorization, but even when that is done, they still make you jump through all these hoops and ask time and time again to get this number or switch payment options? The whole point of using a credit card is convenience, and while I appreciate a company who is dedicated in keeping out fraud, why do they offer this method of payment when it is far from convenient? I guess it's to sucker in all those Visa holders whose Visa companies have less than secure standards.
Terrible, condescending customer service.
Unless they have items that I can't find anywhere else to warrant another dealing or jumping through hoops, I would not shop at yesasia."
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2006-11-30
5/5
"Tracking numbers didn't work. Took some time to receive a reply through customer service, although they eventually replied explaining the delay for response was due to the long holiday weekend. The product came a day earlier than expected, though. Was very pleased with that."
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2006-11-21
5/5
"No Fedex tracking number was supplied on the invoice nor was it available through my online account, but they still delivered excellent service, product delivery, and customer response."
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