"I was totally ripped off by this company and by Motorola, the manufacturer. When I was told to pursue the warranty with Motorola, I did so and sent it in twice, per their instructions. Both times Motorola sent it back to me saying it was a defective phone and had suffered severe damage. I never dropped or harmed the phone in any way, so I assume n1 sent me a defective phone to begin with. Do not buy from this company!"