- STORE REVIEWS
- PRODUCT REVIEWS
2015-07-31
1/5
"I purchased a large rug and several outdoor cushions on 6/5/2015. The cushions arrived and so far are great. The rug was oversized and came by truck delivery. After receiving it I discovered the color was nothing like the catalog and called to return. They said trucking co. would contact to arrange pickup. After 2 more calls over 1 week trucking co. picked up (unscheduled, I was lucky to be home) on June 29. Credit card was charged for all purchases on 6/5, as of today, 7/31 I am still awaiting the full credit for the rug, I realized I would not be reimbursed for shipping but they are withholding 15% that I was promised would be credited on 7/22. I received some credit (on 7/27) after numerous calls. Explanations over the 6 week ordeal were they had to wait 3 weeks from pickup date to check with trucking co. and file a report to track the rug, it would take 3-4 days for credit request to go through, they were very busy with the Holiday, etc. I am still waiting on $92 credit for something they had charged me on 6/5....will not ever order again."
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